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FREQUENTLY ASKED QUESTIONS

Composite Photos (senior portraits)

Do I have to use my "official" name on the composite board?
My name is spelled wrong how do I get it corrected?
I have not received my proofs how do I get a copy?
What happens if I donít select a picture to use on the composite board?
Can I order enlargements from my portrait sitting?
Can I order after the deadline date?
Is there a penalty for ordering?
I requested a set of proofs to be mailed to my parents and they have not received them how do I get a set sent to them?
How do I check on the status of my order?
I missed the deadline date for selecting my picture for the composite board will my picture still be on the board?
How long does it take to receive my enlargement(s)?
Can I change my composite selection after the deadline date?
I missed all the schedule photo sessions at my school. Can I still get my picture taken?
I would like to have my pictures retaken, can I?

Do I have to use my "official" name on the composite board?
Yes, most schools require you use the name you have on file at the registrars office. If you want a different name you must contact the registrars office to make the change. The school makes the final decision on how your name will appear.

My name is spelled wrong how do I get it corrected?
You can make corrections online up to the deadline date on your order form. After that date you must call our office to make a change.

I have not received my proofs how do I get a copy?
Please contact our office by email or phone to get another copy. Please provide us with the following information:
  • our first and last name
  • Your school name
Contact information:
Email — customerservice@callphotography.com
Phone — (734) 449-2467

What happens if I donít select a picture to use on the composite board?
Call Photography will make the selection if you do not make a choice by the deadline date. We will make every effort to contact you to help us with the decision.

Can I order enlargements from my portrait sitting?
Yes, you will receive an order form with your proofs to order enlargements. Please follow the instructions on the form.

Can I order after the deadline date?
Yes, but there is a late fee of $5.00 for orders received after the deadline date. There is no minimum order on enlargements.

Is there a penalty for ordering late?
Yes, customers must pay a late fee of $5.00 for orders submitted after the deadline date.

I requested a set of proofs to be mailed to my parents and they have not received them how do I get a set sent to them?
If your parents did not receive their proofs please contact us to confirm the address you provided. Chances are your parents proofs were returned to us by the postal service for incomplete address. We will gladly mail out another set. You can also provide your parents with your customer number and password.

How do I check on the status of my order?
We suggest you contact us either by phone or mail to check on your order status. Enlargements typically take 2 -3 weeks from receiving your order.

I missed the deadline date for selecting my picture for the composite board will my picture still be on the board?
Yes, if you had a picture taken and you have not selected a picture Call Photography will select one for you. If you DON'T want your picture on the board you MUST call us prior to the deadline date for selecting a picture.

How long does it take to receive my enlargement(s)?
Orders are submitted to our photo-processor every FRIDAY and are mailed out within 2 weeks of submitting to our lab.

Can I change my composite selection after the deadline date?
No, once start building the composite board no changes can be made.

I missed all the schedule photo sessions at my school. Can I still get my picture taken?
Yes, as long as you take your picture before the LAST official day which is typically six weeks from your graduation date. You will have to set up an appointment to have your picture taken at our studio. There is a $35.00 sitting fee to take your picture at our office. Directions will be provided.

I would like to have my pictures retaken, can I?
Students can have one "free" retake by attending a different photo session or setting up an appointment to have your picture taken at our studio.


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